1) What is personality? a) sum of values, attitudes, and behaviors b) sum of all traits and behaviors c) set of standards d) preformed unfavorable belief e) actions based on our attitude 2) What is character? a) sum of values, attitudes, and behaviors b) sum of all traits and behaviors c) set of standards d) preformed unfavorable belief e) actions based on our attitude 3) What is behavior? a) sum of values, attitudes, and behaviors b) sum of all traits and behaviors c) set of standards d) preformed unfavorable belief e) actions based on our attitude 4) What are values? a) sum of values, attitudes, and behaviors b) sum of all traits and behaviors c) set of standards d) preformed unfavorable belief e) actions based on our attitude 5) What is prejudice? a) sum of values, attitudes, and behaviors b) sum of all traits and behaviors c) set of standards d) preformed unfavorable belief e) actions based on our attitude 6) What part of the communication process includes the person speaking? a) sender b) message c) channel d) receiver e) medium 7) What part of the communication process includes how the message is sent? a) sender b) message c) channel d) receiver e) medium 8) What part of the communication process includes the actual words spoken? a) sender b) message c) channel d) receiver e) medium 9) What part of the communication process includes the person trying to understand the message? a) sender b) message c) channel d) receiver e) medium 10) Which channel is least effective? a) face-to-face b) telephone c) written d) fax e) email 11) Which channel is most effective? a) face-to-face b) telephone c) written d) fax e) email 12) Which of the following is not a nonverbal cue? a) standing b) facing towards person c) tone of voice d) waving e) tapping fingers 13) Which of the following is not a nonverbal cue? a) pitch b) smiling c) eyes rolling d) standing too close e) clothing/appearance 14) How can an MA ensure active listening? a) Assume knowledge of the patient over the topic b) Formulate a response after the speaker is done c) interrupt the speaker if they are incorrect d) have close boundaries to ensure attention is given e) ask questions while the speaker is talking 15) Which of the following is a closed-ended question? a) What did you take for the headache? b) Are you sexually active? c) How many times has this occurred in the last month? d) How much alcohol do you consume on the weekends? e) What is the reason for your visit? 16) Which of the following is an open-ended question? a) What did you take for the headache? b) Are you sexually active? c) How many times has this occurred in the last month? d) How much alcohol do you consume on the weekends? e) What is the reason for your visit? 17) Which of the following is an exploratory question? a) What did you take for the headache? b) Are you sexually active? c) How many times has this occurred in the last month? d) How much alcohol do you consume on the weekends? e) What is the reason for your visit? 18) Which of the following is a leading question? a) What did you take for the headache? b) Are you sexually active? c) How many times has this occurred in the last month? d) Are you scheduling for a physical? e) What is the reason for your visit? 19) Which one uses reflective feedback for "What are your availabilities"? a) "We have Monday and Tuesday available." b) "What days are you looking for?" c) "What are our availabilities?" d) "What days are the providers open?" e) "Where is the office located?" 20) Which one uses restating feedback for "I am very worried that I cannot sleep well through the night"? a) "You are not getting a good night's rest?" b) "How many hours at night are you sleeping?" c) "Have you taken medication to help you sleep?" d) "You are worried you cannot sleep throughout the night?" e) "You are requesting medication for sleep?" 21) Which one uses clarification feedback for "I need blood pressure medication refills"? a) "You are requesting blood pressure medication refills?" b) "You need a new blood pressure refill sent to your pharmacy?" c) "You need more blood pressure medication?" d) "Which pharmacy do you use?" e) "Which medications are you requesting a refill?" 22) Which of the following is an assertive statement? a) You should really go back to school and re-learn those skills. b) Your behavior is inappropriate. c) That is not part of my job description. d) Doctor, answer the call on line 3. e) You will not lose weight if you keep eating like trash. 23) Which one is an internal barrier? a) noise b) temperature c) pain d) body language e) odors 24) Which one is an external barrier? a) fatigue b) disinterest c) hunger d) anger e) noisy equipment 25) Which coping mechanism replaces emotion with an opposite reaction? a) denial b) compensation c) displacement d) dissociation e) introjection 26) Which coping mechanism avoids unwanted situations? a) denial b) compensation c) projection d) dissociation e) rationalization 27) Which coping mechanism is putting anger towards people/things unrelated? a) introjection b) displacement c) projection d) dissociation e) rationalization 28) Which coping mechanism is not connecting one event to another? a) introjection b) displacement c) projection d) dissociation e) rationalization 29) Which coping mechanism adopts the feelings of someone else? a) introjection b) displacement c) projection d) dissociation e) rationalization 30) Which coping mechanism places feelings onto another? a) introjection b) displacement c) projection d) dissociation e) rationalization 31) Which coping mechanism justifies behavior? a) introjection b) displacement c) projection d) dissociation e) rationalization

Communication Practice Test

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