1) Which phrase is to inquire about details? a) I'm writing in connection with... b) I am interested in... c) I have read about your services but I am not sure if... d) I would like to know more details about... 2) Which phrase is to express doubts? a) I wonder if you could... b) It is not clear to me if... c) I have been looking for... d) I look forward to your answer 3) Which closing is used when we don't know the recipient's name? a) Yours faithfully b) Best wishes c) Sincerely d) Best regards 4) Which phrase is to ask for information? a) I look forward to hearing from you. b) I would like to ask if... c) I am still not sure about one thing, namely... d) I'm writing to ask about... 5) These phrases are to express interest, EXCEPT... a) I am interested in … b) I am planning to … and that’s why I found this advertisement important. c) I cannot understand if … d) I have been looking for … 6) These phrases are to ask for information, EXCEPT... a) I would be (very) grateful if you could … b) I wonder if you could … c) I would like to ask for further information about... d) I would like to ask why … 7) These phrases can be used to start a business letter, EXCEPT... a) In reply to your request, ... b) I am contacting you for the following reason.. c) We are writing to inform you that... d) Having seen your advertisement in ..., I would like to ... 8) Which phrase is to give good news? a) We regret to inform you that ... b) I'm afraid it would not be possible to ... c) Unfortunately we are unable to ... d) We are pleased to announce that ... 9) Which phrase is to give bad news? a) I am delighted to inform you that .. b) I am writing to complain about ... c) After careful consideration, we have decided not to ... d) You will be pleased to learn that ... 10) Which phrase is to say that we enclose a document? a) Please find enclosed ... b) For further details ... c) I look forward to your reply. d) Sincerely yours 11) "I have read about your services but I am not sure if …" = to express doubts a) True b) False 12) "I would like to know more details about …" = to inquire about details. a) True b) False 13) "I’m writing in connection with …" = to make a request. a) True b) False 14) "I have read the advert and I am not sure if …" = to make a request. a) True b) False 15) "I wonder if you could …" = to ask for information a) True b) False

Phrases for business letters

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