We lost a lot of business to our competitors last year, so this year we are working hard to encourage ____. Here are some important things you need to know. When customers want to ____ with a product they bought, it's important to answer them quickly. They know that mistakes happen, so if you can ____ to the problem immediately, customers are usually satisfied. Customers generally only ____ if they think you don't understand their problem or don't want to help. If you can't answer immediately, call the customer back as soon as possible. We're trying to improve our ____, so if you can't find a solution in less than 15 minutes, ask your boss for help. After each customer service call, we send out online questionnaires. Only about 30% of the people respond, but it's still a useful way for you to ____ on the work your team is doing.

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