1) What is non-verbal communication a) communicating with someone by using gestures b) getting messages across with facial expressions c) using your body language to convey something to someone else d) all of the above 2) Which of these is NOT an example of a verbal communication skill a) the rate at which you speak  b) eye contact c) words used d) volume of speech 3) Facial expressions, posture and eye contact are all skills in ....? a) verbal communication b) non-verbal communication 4) When you speak, your listener gets messages from... a) what you say and your vocabulary b) how you look and your words c) what you say, how you act, and your accent d) what you say, how you act, and how you look 5) Which is not a type of non-verbal language? a) word choice b) paralinguistics c) appearance d) body language 6) It connected with the ways in which people show what they mean other than by the words they use such as tone of voice, or by making sounds with the breath. It refers to? a) body language b) voice projection c) paralinguistics d) eye contact 7) The functions of non-verbal communication are... a) to agree with or contradict verbal messages b) to replace verbal messages c) to emphasize verbal messages d) all of the above 8) ___________ for example, hand gestures or nodding or shaking the head. a) workout movements b) social movements c) body movements d) verbal communication 9) Facial Expressions: a) running, jumping, swimming b) text, read, send c) screaming, crying, laughing d) smiling, frowning and even blinking 10) The image shows a form of _____________ a) Non-verbal communication b) Verbal communication c) Facial expression 11) One of the best ways to show you are listening is _________ a) talking to the person next to you b) using an appropriate amount of eye contact c) frowning at the customer d) asking them to repeat what they said 12) Your friend rubs his palms together and smiles as he walks towards the dining hall for lunch. His body language is saying a) He is angry. b) He is not going to eat lunch today. c) He heard there will be a fight in the dining room today and he is fearful. d) He has an expectation of something good happening in the dining room today.

VERBAL AND NONVERBAL COMMUNICATION

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