Why do you want to be a cabin crew member? - I like the idea of the exciting lifestyle. I ve never enjoyed too much routine, and I really enjoy working with people , Why do you want to work for E-Z air? - The company has a good reputation as an employer. I would feel great about working for you. Also, it's the right size: not too big. Not too small., What skills and qualities will you bring to the job? - I have good experience with customer care from my job in the hotel. I 'm cheerful most of the time, and I don't mind taking responsibilityfor my acctions- doing what needs to be done . I love team work too., What skills and qualities do you need to improve? - I'd like to develop more confidence in dealing with people. I expect working as a cabin crew will help me achieve this., Have you ever had to deal with an angry customer? What happened? - Once there was a mix-up over a room at the hotel. A customer arrived with his family, but the booking was for a single room. He was furious. I kept apologizing, and immediately got them seated in the restaurant for a free meal. We sorted out the room and left a fruit basket. He was never entirely happy, but he could see that we'd tried to maki it right. , Have you ever worked with someone from another culture? Did you learn anything? - At the hotel where I work, guests come from all over the world. Communication can be challenging. I 've learned to speak slowly and calmly. I don't mind repeating myself, and I try different words too. I'm always interested in meeting people from different places ., What do you think will be the most difficult part of the job? - I think being on call and waiting for a phone call in the middle of the night must be pretty tough. but I want this job because I like a challenge, and I want to avoid a nine to five routine., Would your current employer describe you as reliable? - Definitely! They would tell you I've never been late for work, and I 've had only one sick day in three years. That doesn't mean I go to work when I 'm ill, it means I take care of myself!, What would you do if an older lady passenger seemed upset and appeared to be crying? - I would offer her a tissue and a glass of water . I would ask if she needed anything else. If she said no I would keep an eye on her , but not say anything else., If we don't hire you for this job, what will you do? - I'll take it as a learning opportunity. I'll definitely go back and try to improve myself, then apply again.,

CABIN CREW INDIVIDUAL INTERVIEW

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