Introducing a Complaint: Well, actually I’d like to make a complaint., I’m afraid I have a problem., I’m afraid I want to complain about ..., Explaining the Problem: It’s about the ..., It’s stopped working, It was working fine ... but ......, Thanking: Thank you, you’ve been really helpful., Thank you so much for your help., Apologising: I’m sorry to hear that, sorry about that, I’m very sorry about that., Asking for Details: What seems to be the problem?, Could you tell me exactly what happened?, Explaining what you can do: Let’s see if we can work out what the problem is., I’ll need to return it to the manufacturers., I can either offer you a refund or, if you prefer, a replacement ..., I’ll speak to the manager and get back to you by the end of the day., I’m afraid it’s not our responsibility. You need to contact ..., I’ll see what I can do., Closing the conversation: Any problems, then give us a call or come by the shop again., My pleasure. Is there anything else I can help you with?, Bye, now. Have a good day., Will there be anything else?,

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