Customer Service is... - the sum total of the experience of a customer before, during and after the purchase of a product or service., Politeness makes a difference so... - always be courteous and respectful to your customers., Be responsive... - it is important to be responsive and respond quickly to all inquiries., Communicate and encourage feedback...... - it is important to communicate with the customer and ask their views on your product/service.., Use the feedback... - feedback informing practise improves your product/service., Say thank you... - showing gratitude by thanking your customers encourages good relations. ,

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