1) Where do we find notes about the facility (for example, on/off remote, specific instructions, etc)? a) D3 MCD Window b) Pinpoint Facility Truck Notes c) Pinpoint Call Details d) Bringg Order Details 2) When providing Verbal Copy to a vendor, they will need: a) Membership info, Call number, BDL & TD (if a tow)  b) Membership info, Trouble code, BDL & TD (if a tow) c) Membership info, VIN, Trouble code, BDL & TD (if a tow) d) Membership info, Vehicle info, Call number, BDL & TD (if a tow) 3) While giving VC, a vendor says a call is a misroute. What are your next steps? a) Check pinpoint, then put on the AAA truck for TS to fix.  b) Check pinpoint & D3 grids & fix the misroute yourself. c) Check D3 grids & then fix the misroute yourself. d) Check pinpoint & D3 grids & then put on the AAA truck for TS to fix.  e) Put on the AAA truck for TS to fix. 4) On the Bringg order details window, how would you assign the call to a new vendor? a) Status Update b) Driver  c) Team d) Notes 5) Can we delay a call at member's request? a) Yes b) No 6) How do we timestamp a call?  a) Using Bringg b) Using the ETA button c) Using PPD d) Using the status update tab in MCD 7) If a driver puts pictures in the call in bringg, where would we find those? a) In the notes b) In the attachments c) They load automatically into the call 8) The member paid the ISF, but the call still has a Cash Call symbol. How do we remove it? a) Using PPD b) Using the payments tab c) Using the status update tab in MCD d) Using Bringg 9) Multiple calls can pull up in PPD when you type the call number in. a) True b) False 10) A vendor advises you to pass a call. What do you do now? a) Advise the TS they have a new call. b) AS to AAA truck and DI. c) Let a DOC know. d) AS to the DLY truck and tell the TS. 11) For a P1 call, we do welfare checks consistently until the driver arrives OL. How often?  a) Every 10 min. b) Every 20 min. c) Every 30 min. d) Every 5 min. 12) What happens if a vendor doesn't answer when trying to give VC? a) Notify the DOC and AS to the DLY truck. b) Pass the call. c) Try 3 separate times, notify DOC, and pass the call. d) Keep trying to reach the vendor. 13) When a call is passing, we have to add an emoji to the call. a) True b) False

MM Functions Review

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