Businesses need staff to carry out their day-to-day activities. ____ refers to the ____ of all issues relating to the people a business employs, to ensure that the business is able to operate. The human resources ____ of a business is responsible for all staff-related issues, including: the recruitment of ____ the induction, training and ____ of staff, staff performance systems, disciplinary procedures, ending employment, complying with relevant government ____. An ____ is how a business organises its staff to represent the different layers of management. This information can be displayed in the form of a ____. There are two main types of organisational structure used in businesses – hierarchical (or tall) and ____. There are a number of key terms that apply to organisational structures: ____ - the number of staff that a manager has responsibility for ____ - the route by which instructions and communications flow from the top to the bottom of a business, explaining who is answerable to whom ____ - a process where a business removes layers of its management to make its structure more flat ____ - a process where tasks are given by managers to employees further down the chain of command ____ - members of staff below a manager in the chain of command Effective communication is important in any business. The type of organisational structure and the management approach a business chooses each have a significant impact on the type and amount of communication the business uses. As a business grows, maintaining an effective level of ____ becomes increasingly difficult. Communication in a business can be done in a number of ways. The most common methods are emails, text messages, online shared spaces, communication apps, letters, reports, ____, video-conferencing, and face-to-face meetings. When communication is not done well, there can be negative effects on business performance. The ____ process enables a business to obtain the ____ that they require to fulfil specific job roles. These staff may need to be recruited to replace employees who have ____, or because the business is ____, or because the business needs staff with specific ____. Staff may leave a job for a number of reasons. They may have gained a ____, either within the business or in another business, they may have retired, or they may be leaving to do something completely different. In addition, some staff will leave because they have been ____. Whatever the reason for leaving, if the job is still required then the business will need to ____ a new member of staff. As a business grows it will need more staff to cope with the ____ in sales and production, or to run any new branches that have been ____. Skills ____ occur when a business is lacking staff with the skills that they ____. Skilled staff are often short in ____ and can be difficult to recruit. Examples in the UK include skilled engineers and healthcare staff, who are often recruited from overseas. Businesses that have a skills gap will also often look to ____ existing staff in order to upskill them so that they have the skills the business is looking for. Businesses recruit for new roles from both existing employees (inside the business) and potential employees (outside the business). These methods are referred to as ____ recruitment and external recruitment. Internal ____ usually occurs when an existing employee is seeking a promotion or wishes to work in a different role in the business. A ____ is a document created by a business that wants to fill a vacancy. This document provides information about the type of person the business wants to hire. A person specification includes details about the educational background, skills, experience and personal qualities the business wants applicants to have. A ____ is another document produced by a business that wants to fill a vacancy. Its main purpose is to list all of the duties that are required in the role. A job description may include the job title, rate of pay or salary, bonus information, hours of work, location of work, all duties included in the role and who the new employee would report to in the business. Training costs ____. Training and ____ are different. ____ is more short term and is specific to the job; development takes longer and is about the ____. Training and development can improve the ____ of workers and of the business. Training and development can improve the business’ ability to ____ workers. Training can be on- or ____. There are different types of each. ____ development can also be on- or off-the-job. It often leads to a vocational or academic ____. Both training and development are essential for the long-term ability of businesses to be ____ both in the UK and globally. A ____ of employment is a legal agreement between an ____ and an employee. ____ must be given a written statement of employment particulars within eight weeks of starting work. It is a part of the ____ contract. Employment ____ are designed to protect workers from employers who may treat them unfairly. The Equality Act 2010 protects workers from different types of ____ including gender, race, disability, sexual orientation, religion or belief and unequal pay for men and women. All employees are entitled to paid holidays each year. The number of ____ that employers can ask workers to work is limited by law, although there are some exceptions and employees can ____ opt out from accepting the limits if they wish to do so. Employment ____ will hear cases where a worker’s rights may have been breached by a business. Trade ____ will support members when there is evidence that their rights may have been breached.

Unit 3 - Word Gaps

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