Delivery confirmation - proof that a delivery has been made, An invoice - a document which shows how much a customer has to pay, for what and by when, Payment terms - the conditions of when a customer should make payment, An extension  - when more time is allowed for something, Cash flow - the timing and amount of money coming in and going out of a company, A regulation - an official or organisational rule, An exception - when something doesn't follow the usual rule, To appreciate - to show someone you are grateful for something they have done,

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