Who are the members of your team and what are their roles/responsibilities?, Have you had any training on improving team functioning?, How have you been recognized for your work in the past year? At the program level? At the hospital level?, Describe any quality improvement projects or initiatives that you or your team members are involved in., Give an example of where your team used a quality indicator to track improvement?, Is quality improvement information shared with your team?, Tell me about any evidence-based guidelines used by your team. How are they developed, kept up to date?, How does the service/organization handle change? Is there fatigue? Is this a challenge?, What types of educational opportunities are offered in your area?, How are your ongoing educational and professional development needs met?, How are the programs/sessions offered, developed and evaluated?, Do you know if there is a process for monitoring safety incidents involving staff? Can you describe it?, Is there a process for monitoring fatigue and wellness in staff who work in high-stress areas?, Do you know if CAMH has an influenza vaccination policy?, What mental health/addictions’ resources are available for staff?, How does your team share information about safety issues?, Can you give an example of an issue that was identified and how it was improved?, Describe the orientation and training you received as a new staff member joining the team., How often do you receive a formal performance evaluation?, How does the organization evaluate work-life culture?, How would a patient or family member report a complaint? How are they provided with information about the process? Once a complaint has been made to the Client Relations office, what happens with this information?.

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