1) Which is correct? a) Appreciate you send the form b) I'd appreciate it if you could send the form c) I am appreciate if you could send to me the form 2) What is a simple word for approximately? a) about b) above c) exactly 3) I look forward to seeing you next week is an example of: a) a formal phrase b) a neutral phrase c) an informal phrase 4) Which of the 6Cs is about having helpful layout? a) concise b) clear c) correct d) coherent 5) Which one of these is not a 6C? a) concise b) clear c) correct d) comprehensive e) correct f) courteous 6) Which sounds more polite/positive? a) Kindly be informed that your payment is due. b) We sent you an email, but unfortunately we haven't received your reply yet c) We sent you a reminder about your late payment, but you haven't replied. 7) Which of the comments below would you write in the 'E' paragraph in a BLADE email? a) Could you please send me the document by Friday at 9am? b) Thanks again for the coffee last week. The next one is on me. c) Best wishes, Kim. 8) Which situation would you use a BLADE structure? a) inviting a colleague to an update meeting b) sending an invitation to a new client c) both of the above 9) What is the closing salutation for Dear Ms. Tan? a) Yours faithfully b) Yours sincerely c) Best 10) What is Faizal's new nickname? a) Mr. Grammar b) The email expert c) Mr. Dictionary

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