Nonverbal Communication: Exchange of information without words, such as body language, Sit Down, Do not cross your arms or legs, Be alert, but relaxed, Pay attention, do not pretend to listen, Think before responding, Watch for themes, Touch when appropriate, Verbal Communication: Exchange of information using words, including both written and spoken words, Control tone of voice, Be knowledgeable, Be Flexible, Keep an Open Mind, Be Clear & Concise, Be Truthful,

Nonverbal vs. Verbal Communication

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