1) What is the importance of effective communication a) to aid understanding of information received from relevant people or other sources b) to give information to the stylist and manager that helps them to make decisions c) that all involved can inform the client of what will happen and how to discuss 2) What types of communication techniques should you use with different ages a) always speak as you would want to be spoken to with respect b) always apply equality and diversity and speak appropriately regarding age group c) speak to adults with respect and children with fun d) always apply diversity and equality taking into consideration ethnicity and cultural background 3) What types of communication techniques should you use with disabilties a) some disabilities need you to be respectful and apply diversity b) some disabilities are visible and must be respected when discussing clients needs c) if someone has a complaint about their disability this must be discussed in a professional manner d) some disabilities are not visible so you must always make sure you speak in a polite and professional manner and not offend 4) What types of communication techniques should you use with different genders a) always use appropriate language, do not swear and do not raise your voice b) always keep discussions away from religion and culture c) be respectful of clients life choices and do not discuss your opinion or views 5) What types of communication techniques should you use with different cultural and religious backgrounds a) always be respectful of people's culture or religious belief b) never question someone on their gender choices c) always apply equality and diversity when discussing age related issues 6) Why is it important to encourage and allow time for clients to ask questions a) so they know the length of the treatment b) so they can make a decision on whether they can afford the service c) to encourage the client to feel at ease and relaxed 7) Why is it important to maintain confidentiality a) to follow data protection guidelines b) to follow salon policy and guidelines c) to follow employers policy and guidelines 8) Why is it important not to discriminate against clients with illnesses and disabilities a) not meeting with the legal requirements of the data protection act b) not meeting with the legal requirements of the health and safety act c) not meeting with legal requirements of the disabilities discrimination act 9) 3 potential consequences of not carrying out tests a) damage to skin, result good, bad hair tests b) damage to skin and hair and legal action c) damage to skin and hair and clothing 10) importance of identifying influencing factors that may limit the service a) to make sure you use the appropriate gown, tools and products b) to make sure you use the appropriate products for the hair type c) to make sure to use the appropriate tools, products and equipment 11) How can the clients head and face shape affect the service a) style may not suit the head or face shape b) style may suit a round face and head shape c) style may suit an oval head and face shape 12) How can the clients lifestyle affect the service a) may have more time than need to style hair b) may have less time to style c) may have less choice to style 13) How can the clients hair growth patterns affect the service a) they may be suitable for the choice of style b) they may influence the choice of style c) they may influence the choice of colour 14) How can adverse skin, hair and scalp conditions affect the service a) clients scalp may be sore to some of the products used b) they may limit the choice of equipment to use for the hair c) they may limit the choice of style and products used on the hair 15) How can incompatibility of previous services or products used affect the service a) They may have had a service or used a product that could contra-indicate  b) y have used a product that could contra-indicate c) y have had a service or that could contra-indicate 16) How would you recognise scabies a) tiny red lines covered by small lumps and blisters b) tiny red lines with sore brown puss filled spots c) tiny red lines with sore yellow puss filled spots 17) How would you recognise impetigo a) blisters on arms and legs b) blisters in crevices of the body c) blisters around face especially the mouth 18) How would you recognise eczema a) red, dry, inflamed cracked skin b) red, puss filled lumps on skin c) red lines on skin with white spots 19) How would you recognise alopecia a) hair loss in patches on the scalp b) hair loss from scalp all over c) hair loss from all the body 20) How would you recognise Keloid scarring a) pink skin b) hard skin c) yellow skin 21) How would you recognise ingrowing hair a) large round puss filled lumps b) small round puss filled blisters c) red lines with blisters d) small round solid lumps 22) How would you recognise psoriasis a) silvery scales that can be inflamed b) red scales that can be inflamed c) yellow scales that can be inflamed 23) What is a symptom of head lice a) small parasites on the skin b) small parasites on the hair c) small parasites on the hands and feet 24) What is a symptom of ringworm a) eggs clinging to the hair b) round bald patches with red rings around c) round patches with yellow blisters 25) What is a symptom of folliculitis a) sore spots around the hair follicle b) sore spots around the mouth c) sore spots around the hairline 26) What is the characteristic of hair elasticity a) may limit the types of hair styles b) may limit the type of curl c) may affect the amount of tension that can be applied 27) What is the characteristic of hair porosity a) hair will have open cuticles and feel rough b) hair will have open cuticles and feel smooth c) hair will have closed cuticles and feel rough 28) What is the characteristic of hair density a) hair will be very lank and greasy with abundance b) hair will be very soft and shiny with sparseness c) hair will be abundant, normal or sparse 29) What is the characteristic of growth patterns a) nape whorl. cowlick, widows peak, double crown b) nape whorl, widows crown, double peak c) double crown, widows crown, nape crown, cowcrown 30) 3 stages of the hair growth cycle a) telogen, anagen, catagen b) catagen, anagen, telogen c) anagen, catagen, telogen 31) How must you describe the features and benefits of products and services a) describe them with honesty and accuracy b) describe them with accuracy and diplomacy c) describe them with diplomacy and honesty 32) What is the importance of providing the client with realistic expectations a) to gain the clients interest b) to gain the clients trust c) to gain the clients wishes

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