Manners - Being polite to everyone, Teamwork - Working together well, Customer services - Professional to all clients, at all times, Eye contact - Looking at someone, Communication - Listening, Speaking - Should always be clear, appropriate tone, Communication for hearing impaired - Visual aids, Health and safety - Follow all the correct practices and policies, Respectful - Part of your code of conduct, Professional image - Correct uniform, good body language, good facial expressions, Effective teamwork - Good morale, happy clients, timely, Negative attitude - Frown, no eye contact, arms folded, Outcomes of negative attitude - Low moral, feeling uncomfortable,, unpleasant atmosphere, Receptionist - First impression of salon, meet and greet, Salon manager - Is responsible for efficient running of the salon, Refer problems - Refer to senior management when you can not solve it yourself, PPE - Personal Protective equipment, Electricity at work act - Visual check of equipment, no trailing wires, Manual handling - Moving stock safely, lifting, working heights, unpacking, COSHH - Control of Substances Hazardous to Health, Correct disposal - Sharps box, closed bin, hazardous waste, recycling ,
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Sherylmarie
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