Management - the capacity for business leaders to plan, organise and control the factors of production to achieve a profit from a business idea. , outline how profit management can result from successful management.  - evidence would include increasing income, falling overall costs and increased profit. , Identify nine skills of management - interpersonal skills, communication ability, strategic thinking, vision, problem solving, decision making, flexibility, adaptability to change and the capacity to reconcile the conflicting interests of stakeholders. , identify six business goals - profits, growth, market share, social and environmental goals, share price. , market share - the proportion of the market that the business sells to, in a particular product category. , sequencing - the order in which various processes occue, share price - the market value of a company share as reflected in the financial markets, what does the letters CSR represent - refers to corporate social responsibility, identify two non-financial goals of a business - social and environmental goals, define the term 'triple bottom line' - refers to the financial, social and environmental achievements of business over the year. , provide three examples of CSR - providing money or goods to charities, raising social awareness such as gender equality and the gender pay gap, and through offering work opportunities for young people from disadvantages communities. , distinguish between renewable and non-renewable resources - the first are those that can be replenished if they are used at sustainable rates. the later are those than cannot be replenished. , what are some indicators of staff involvement - innovation, motivation, mentoring, trainging, define 'operations' with respect to 'value adding' and 'transformation'. - operations is the key business function that creates the product (good or service) that is sold to the market. The operations functions takes inputs such as materials, labour and facilitates and transforms the materials through processes that and value, into final products for the market. , rostering - creating a timetable for staff to ensure that enough skilled staff and management are available for processes to be continuous. , scheduling - this refers to the order to how long particular processes take,

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