1) What is first step in taking up the room service through telephone conversation? a) State the room service department and greet the caller. b) Answer the telephone on the first ring. c) Do suggestive selling 2) What about the second step in taking room service order through telephone conversation? a) State the room service department and greet the caller. b) Listen and write the order of the caller. c) Thank you and bid goodbye. 3) What is the third step in taking room service order through telephone conversation? a) State the room service department and greet the caller. b) Get the caller's room number and full name of the caller. c) Ask the guest for the time of delivery of the food and how the guest wanted to settle his/her bill. 4) What is the fourth procedure in taking room service order through telephone conversation? a) Answer the telephone on the first ring. b) Thank you and bid goodbye. c) Take the order of the customer (the customer will instantly state hid order base from the menu in the room.) 5) What is the fifth step in taking room service order through telephone conversation? a) Ask the guest for the time of delivery of the food and how the guest wanted to settle his/her bill. b) Get the caller's room number and full name of the caller. c) Thank you and bid goodbye. 6) What is the last procedure in taking room service order through telephone conversation? a) Thank you and bid goodbye. b) Ask the guest for the time of delivery of the food and how the guest wanted to settle his/her bill. c) Take the order of the customer (the customer will instantly state hid order base from the menu in the room.)

Flow in taking up room service orders through telephone conversation

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