1) Which of the following functional areas is most likely to use twitter to increase customerengagement? a) Business operations b) Human resources c) Marketing d) Finance 2) Which law would be broken if an employee refused to wear safety equipment provided by the business? a) Equality Act (2010) b) Health and Safety at Work Act (1974) c) Consumer Rights Act (2015) d) Trades Description Act (1968) 3) A business reduces the level of chemical emissions from its factory. Which of the following is the business aiming to reduce? a) Noise pollution b) Traffic congestion c) Recycling d) Air pollution 4) Which of the following is a feature of a weak economic climate? a) High levels of consumer spending b) Low levels of consumer spending c) High levels of employment d) Low levels of unemployment 5) Which of the following laws prevents employees being discriminated against on the basis of characteristics such as gender and race? a) Equality Act (2010) b) Health and Safety at Work Act (1974) c) Consumer Rights Act (2015) d) Trades Description Act (1968)

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