Dos: I don’t know. But, I’ll find out for you., I’d be frustrated too., I’d be happy to help., I’ll send you an update by [specific day or time]., I appreciate you letting us know. Thank you., Is there anything else I can help you with?, I understand how annoying that must be., As much as I’d love to help …, I'll take care of this for you., Don'ts: Nope., Please calm down., It’s not our fault., Sorry, but it’s policy., Unfortunately, I can’t do that for you., Can you send an email?, You misheard me., I don't see your account information in our database., That's not something I can do.,

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