1) Finished products are checked by inspectors to see if they meet the set standard a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 2) Products are inspected at the start and the end of the production process. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 3) Any product not meeting the standards of quality set by the business will be sent for rework or discarded completely. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 4) Only some employees need to be trained as inspectors to look for faults a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 5) Less checks are required throughout the production process a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 6) Faults only found at the end of production a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 7) Reworking faulty products costs time and money a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 8) Staff check all items at all stages of the production process for faults. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 9) Quality is built into the production process. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 10) Everyone takes responsibility for delivering quality a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 11) Results in zero defect production a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 12) Aims to prevent the faulty product from being produced a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 13) A small groups of workers of different levels in the firm who come together to discuss and solve problems in production. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 14) Managers, assembly line workers and engineers mix together and everyone’s opinion is valued and respected. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 15) Membership of is voluntary. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 16) Employees involved may become more motivated as they feel valued within the company. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 17) Employees who are doing the job often have a better idea on how to improve processes. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 18) Finding the best practice in your industry and then copying your competitor a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 19) Adding some extra value or USP to the product. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 20) Common in industries where many market leaders have to face severe competition from imitators. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 21) By the time you have a product superior to the market leader, a new market leader can have emerged from another firm's research and development programme. a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 22) Can provide a goal for employees which will increase motivation a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 23) Can make the organisation more competitive in the market a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 24) May be difficult to gather required information from competitors a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 25) It can be time consuming to study techniques used by other companies a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 26) Internal factors such as lack of finance may prevent the adoption of competitors practices a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking 27) The company/product will only be as good as the benchmark set a) Quality Control b) Quality Assurance c) Quality Circles d) Benchmarking

4. Operations - Ensuring Quality

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