down time - time when a computer or machine is not working, drag someone kicking and screaming - to make someone do something that they do not want to do, malicious - deliberately wanting to hurt someone or cause damage, morale - the amount of enthusiasm that a person or group of people feel about their situation at a particular time , outsource - to arrange for work to be done by people from outside your company, usually by a company that is expert in that type of work, recruit - to get someone to work in a company or join an organization , subsidary - a company that is owned  by a larger company , turnover - the value of the goods and services that a company sells in a particular period of time,

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