1) What skills and qualities are important for cabin crew? a) Communication b) Shyness c) Teamwork d) Anxious e) Professional f) Time management 2) What are the correct words for the phonetic alphabet a) Romeo b) Beta c) Hotel d) Kilo e) Indigo f) Oscar 3) What information is included in a pre flight briefing? a) Estimated time of departure (ETD) b) Places to visit c) Aircraft registration d) Pax numbers e) Crew job role allocations f) Special requirements 4) Who carries out the pre flight briefing? a) Senior crew member b) Captain 5) What information is included in a post flight briefing? a) Where you are going on your next flight b) Safety checks of the aircraft c) Review of the flight d) Completing paperwork e) Check crew portal f) Collect luggage 6) What pieces of equipment are used in the safety demonstration?  a) Trolley b) Seatbelt c) Oxygen mask d) Safety card e) First aid kit f) Life jacket 7) How long do you have to evacuate an aircraft in an emergency? a) 2 minutes b) 90 seconds 8) What is the most important part of the cabin crew job role a) Serving food and drinks b) Cleaning the aircraft c) Looking after the flight deck d) Safety of crew and pax 9) What percentage of all forms of communication is verbal? a) 20% b) 35% c) 7% d) 9% e) 17% 10) Are you developing your knowledge, skills and behaviours that will support your progression to industry? a) Yes b) No

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