Offer it every time someone deserves it - Frequent, Offer it quickly so the behaviour is reinforced - Timely, Dishonest recognition has a negative effect and breaks trust - Sincere, Let them know exactly what they did to deserve it - Specific, Don't mix it with trying to correct performance - Consistent, Share it with others and pass it on when you hear it - Gossipy, Let it stand alone - don't pair it with a request or other feedback - Independent,

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