1) What are Coordination of Floor Control? a) People b) Quality c) Equipment d) Product e) Paperwork 2) S in QSCH means... a) Sales b) Special c) Service d) Shift 3) All the statement below are true on Floor Manager responsibilities Except... a) Manage product & equipment b) Assist guest with any queries c) Maintain a negative work environment d) Supervise staff 4) People in Floor Control Definition referring to... a) Families Member b) Guest c) Utensils d) Supplier e) Team Member 5) To run an effective shift, it requires 3 simple steps Except a) Plan b) Communicate c) Assign d) Prioritization e) Focus 6) What tasks need to be done before starting a shift? a) Daily Paperwork b) Planning c) Travel Path d) ACES in Places e) Feedback 7) Which of the following documents is not on daily basis? a) Management Readiness Checklist b) Opening Checklist c) Chicken & Muffin Production Chart d) OERA Audit e) Line Check 8) Why do you need to be consistent in your role, Except? a) Good Communication b) Disagreements c) Rules d) Expectation 9) People Management consist of taking care of ________ and _______ of the team a) work life balance b) punishment c) controlling d) well being 10) As a manager, you need to be paid attention in Managing Deployment, Except?  a) Restaurant layout b) Guest flow c) Special needs d) Speculation

Shift Management Quiz

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