True: When faced with conflict, it is natural to want to run away or to get ready for battle., When we choose between ‘fight’ or ‘flight’, they can both result in a lost opportunity to make things better., Many people who say they are listening are in fact thinking of what they are going to say in reply., False: Employers don’t realise that conflict management skills are useful., It is best to start dealing with conflict immediately, without worrying too much about the time and place. , Focusing on examples of the other person’s wrongdoing helps to resolve conflict.,

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