Empathy (p.53) - The ability to project oneself into another person's point of view to experience their thoughts / feelings , Sympathy (p.53) - Compassion for another's situation, What are the differences between sympathy and empathy? - 1. Empathy is understanding people's feelings 2. Sympathy is sharing the feelings of another., Perceived Self (p.70) - The person we consider ourselves to be in the moment of honesty., Presenting Self (p.70) - The image a person shows to others.  , What are the 3 parts of Perception-Checking? (p.55)  - 1. Describe the behavior. 2. Possible interpretations. 3. Request for clarification. , Self-Concept (p.58) - It's the fairly fixed set of perceptions each individual holds of themselves  , What is Identity Management? (p.69) - It is the communication strategies used by communicators to influence the way others view them., What are 4 characteristics of identity management? (p.70)) - 1. Constructing Multiple identities. 2. It is Collaborative. 3. It can be conscious or unconscious. 4. Difference in the degree of identity management., How to manage impressions? (p.76) - 1. Face-to-face. 2. Digital communication,

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