1) Formal letter. What salutation do we use when we don't know the name of the receiver?  a) Dear Sir/ Madam b) To whom it may concern c) (no salutation) 2) Formal letter. What greeting do we use when we don't know the name of the receiver? a) Yours sincerely b) Yours faithfully c) Best d) Best regards e) Kind regards 3) Formal letter. Which opening sentence is correct for letter of enquiry?  a) I am writing to complain about b) would like to express my (strong) dissatisfaction with c) I would like to know if/whether… d) I am writing for information about 4) Formal letter. Which sentence expresses request? a) It leaves much to be desired. b) To make matters worse, c) I would appreciate it/be grateful if you could… d) Could you please inform me… e) I wonder if you could possibly tell/send me… 5) Formal letter. Application letter. Which is the best opening sentence? a) I am writing in response to/with regard to your advertisement which appeared in b) I am very interested in applying for the position of…I consider myself to be… c) I consider myself to be… d) I wonder if you could possibly tell/send me…

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