Key Principle 4 - Share thoughts, or feelings, or rationale, Analyst - Who are organized, systematic, and crave data - the more the better, High Performers (7) - Contributors; keep them happy and engaged always, Workhorses (4) - They are the ones who you should take care in your organization since they perform well and have a good work mentality, Supporter - Friendly and generous with their time, Key Principle 2 - Listen and respond with empathy, Coaching for Improvement - Improving unacceptable performance or work habits, Key Principle 3 - Ask for help and encourage for involvement, Coaching for Success - Succeeding in new or challenging situations, Controller - Decisive and task oriented, Key Principle 5 - Support while maintaining responsibility, Core Players (5) - Reliable performers and who also have the potential to grow further in their current roles, Coaching for Performance - Chronic performance, work habit problems or serious misconduct, Promoter - Friendly and empathetic but are not low key, Key Principle 1 - Maintain or enhance self - esteem ,

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