1) Which of the following components of emotional intelligence is crucial for pursuing long-term goals? a) social awareness b) self-management c) self-awareness d) relationship management e) self-efficacy 2) Aniyah knows how to listen and communicate clearly and treats others with compassion and respect. Aniyah has a) social awareness b) self-management  c) self-awareness d) relationship management  e) self-efficacy 3) Ethan can accurately assess his own strengths and limitations and has a healthy sense of self-confidence. Ethan has a high degree of a) social awareness b) self-management c) self-awareness d) relationship management e) self-efficacy 4) The ability to understand others, practice empathy, and recognize what others are feeling without them needing to tell you is known as a) social awareness b) self-management c) self-awareness d) relationship management e) self efficacy 5) A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called a) an emotion b) stress c) an interpersonal demand d) resilience e) a task demand 6) Which of the following are stressors associated with relationships in the organization? a) interpersonal demands b) role conflict c) role ambiguity d) resilience e) task demand 7) Which of the following is considered a negative emotion? a) Relief b) joy c) guilt d) pride e) affection 8) Having a moderate to high degree of each of the Big Five personality factors is considered a) undesirable for a wide range of employees and isn’t always a key to success. b) desirable for a wide range of employees and is always a key to success. c) undesirable for a wide range of employees but is always a key to success. d) desirable for a wide range of employees but isn’t always a key to success. 9) Ebony is described by her managers as being responsible, dependable, persistent, and achievement oriented. Ebony has a high degree of a) extroversion. b) agreeableness. c) conscientiousness. d) emotional stability. e) openness to experience. 10) Which of the following is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting? a) Extroversion b) Agreeableness c) Conscientiousness d) Emotional stability e) Openness to experience 11) Which of the following is the degree to which a person has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas? a) extroversion b) agreeableness c) conscientiousness d) emotional stability e) openness to experience 12) Which of the following are judgments about what caused a person's behavior—either characteristics of the person or characteristics of the situation? a) perceptual distortions b) perceptions c) bias d) personality e) attributions 13) Which of the following occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable? a) halo effect b) fundamental attribution error c) self-serving bias d) stereotyping 14) At Jaylen’s company, employees are required to complete an annual review. During this annual review, every employee completes a survey that analyzes key aspects about themselves. The reports give them and the company valuable information. This year, Jaylen learned that he has great strength in communication, but can often be impatient with his colleagues. This provides Jaylen a focus point for improvement throughout the next year. This situation is an example of a) self-efficacy b) self-confidence c) self-assessment d) job satisfaction e) introspection 15) Which of the following is defined as attributes of ourselves that we aren’t aware of or don’t recognize as problems? a) self awareness b) blind spots c) hidden characteristics d) self-efficacy 16) Which of the following is the uncertainty about what behaviors are expected of a person in a particular role? a) role conflict b) task overload c) nonprogrammed decision d) role ambiguity e) task underload 17) What type of conflict occurs when an individual perceives incompatible demands from others? a) attitude b) role c) personality d) perception e) ability 18) Which of these styles would likely be appropriate for a counseling job? a) Intuitive-feeling b) Sensation-thinking c) Intuitive-thinking d) Sensation-feeling 19) Canyon River, Inc., is looking for an individual who has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of these factors is it emphasizing in its search? a) Agreeableness b) Conscientiousness c) Emotional stability d) Openness to experience e) Extroversion

CHapter 14

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