A: How can l ____ you? B: I would like to ____ this jumper. A: Is there a ____ with it? B: Yes, I ____ here yesterday and ____ this jumper. I didn't ____ anything when I bought it, but ____ I got home I saw there was a hole in the ____ A: I am sorry to ____ that, can I have a ____ B: Yes, here you ____. A: Oh yes, I see. What ____ you like to ____ Would you like a new ____ or a ____ B: ____ like a refund, please. A: That's ____. Have you got the ____

Complaining Role Play

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