1) Which one of the following is part of the role of human resources  a) Advertising job vacancies b) Creating point of sale promotions c) Increasing market share d) Producing a business plan 2) A business installs a free chilled water drinking machine for staff. This is an example of: a) A non-financial method of motivation b) A promotional method c) An improvement to customer service d) Organic growth 3) A supermarket chain has an IT skills gap.  Which one of the following could help the supermarket solve its skills gap? a) Improve customer service b) Recruit internally c) Set up an employee retention staff d) Train its existing staff 4) Attending a training course is an example of: a) A loss leader b) Flexible working c) Off-the-job training d) On-the-job training 5) Group activities may be used as part of the selection process to find out: a) How well an applicant works with others b) The contact details of the applicant c) What previous employers think of the applicant d) Which qualifications the applicant have 6) Which of these is a financial method of motivating workers? a) Award b) Praise c) A good working environment d) Profit-sharing 7) Which of these is a disadvantage of a method of motivating workers? a) An increase in some of the costs of the business b) Increased retention of workers c) Increased productivity of staff d) A reduction in absenteeism

Staff Development

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