1) 4 Yrs. - FS Tech repaired 40 days ago - Consumer having the same problem  a) 25% FS Discount on Labor b) Waive Home Call Fee c) No Charge Service d) Red Pro-Rate 2) 2 Yrs. - 1 FS svc call while I/W - Parts expensive in FS area a) 50% FS Disc on Parts  b) 25% FS Disc on Labor c) Order parts at a discount d) No Charge Exchange 3) 8 Months O/W - No service history - Dryer not heating in FS area a) No Charge Service b) Green Prorate c) FS Waive Parts & (Home Call - optional) d) Red Prorate 4) 9 Yrs. - No service history - Consumer smells burning a) 50% FS Discount on Parts  b) Order parts at a discount c) 25% FS Discount on Parts  d) Waive Home Call Fee 5) 3 Yrs. old - No service history - Parts are expensive in CC area a) No Charge Exchange b) Order parts direct above ZOT up to 70% discount c) 25% FS Discount on Parts  d) Red Pro-Rate 6) In Warranty - Paint peeling in mircowave a) $100 Inconv. Cash b) NCE w/ER c) Waive Home Call Fee d) NCE no ER required 7) 8 Months Old - Case with TAG notes deeming Non-Repairable Operational Issue a) No Charge Service b) NCE no ER Required c) Buyback w/ER d) NCE w/ER 8) 3 Yrs. - No svc history - Parts expensive in FS area a) Waive Home Call Fee b) 50% Disc on Parts  c) No Charge Exchange d) 25% FS Disc on Parts  9) 3 Months O/W - No service history - Washer not draining in CC area a) No Charge Service b) 50% off parts & labor c) N/C Parts sent direct d) Waive Home Call Fee 10) 6 Yrs. - 3 Svc calls over last 2 yrs - consumer having same problem in CC area a) Red Prorate W/ER b) Waive Home Call Fee c) Direct parts discount up to 40% off d) $50 Inconv. Cash 11) 6 Days old - No Cool Profile Refrigerator tech diagnosed bad compressor, reported and service scheduled the day after it was delivered. a) NCE w/Exception Review b) Green Prorate c) $250 Inconv. Cash  d) NCE no Exception Review Required 12) 6 Months old - TAG deemed Non-Repairable cosmetic damage to oven liner a) $150 Inconv. Cash b) NCE no ER Required c) $450 GWC d) LOC Any Repair 12 Month (start after warranty) 13) 11 Months old - Countertop microwave that the dealer will not replace (RTV)  a) GWC for MSRP ($189) b) GWC for purchase price ($167) c) NCE no ER Required d) $150 Inconv. Cash 14) 6 Months old - No cool fridge in FS area - Service is 8 days out a) Food Loss for $150 b) NCE w/ER c) Call Dispatch/Auth Servicers d) NCE no ER Required 15) 15 days old - Consumer left a plastic spoon on their glass cooktop and afraid it needs replaced a) Send glass top consumer b) No Charge Service c) $50 Inconv. Allowance d) Consumer Ed - Send cleaner

Concession Options Game

by
Print
Embed

Leaderboard

Visual style

Options

Switch template

Continue editing: ?