Apologizing: I'm really sorry, but..., I'm afraid..., I can only apologise., I'm terribly sorry., I'm afraid not., Please accept my apologies..., Making excuses: Honestly, I can't get out of it..., There really is nothing we can do about it..., I would if I could, but I'm afraid it's impossible., That would be fun, but..., I'd love to, but I'm going to the dentist., That sounds amazing, but I'm working until late., Accepting explanations: These things happen., Don't be silly! I'm sure..., At least you phoned., At least you are here now., It is what it is!, Don't worry about it., Promising and thanking: I'll make it a priority., I'll make it up to you., I'll give you the money for it..., I'll do it tomorrow, I promise., Let me assure you that it won't happen again., Thanks for being so understanding.,
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Apologising and making excuses
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Turmadosbrasile
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