1) You are at the airport when you notice your passport is missing. (passenger, ticket controller) 2) You are at a B&B and you want to inform the host about your preferences. (guest, host) 3) You are in the middle of an important presentation when your mouth goes really dry. (presenter) 4) You want to ask for a week off from work because you have a holiday booked. (Employee, boss) 5) You are heading to the airport when you remember you forgot your laptop at the accomodation. (traveller, host)) 6) You and your partner decide to go on a romantic vacation but you can't agree on the place. (two partners) 7) You are in a market and a sales assistant asks you "May I help you?" but you don't want anything at the moment. (customer, shop assistant) 8) You arrived late for an important appointment. (customer, official) 9) You fell and twisted your ankle so you are at the doctor's. (patient, doctor) 10) You want to book an accomodation but the receptionist speaks really fast with an accent. (traveller) 11) The receptionist made a mistake and gave you the wrong room. (guest, receptionist) 12) You are in a fancy restaurant and you want to order for your family. (guest, waiter/waitress) 13) You are in the restroom in a restaurant and suddenly you smell smoke. (guest, manager) 14) You are heading for work when your car suddenly breaks down midway. (employee, boss) 15) You are in a shop and you want to buy some magazines. (customer, shop assistant) 16) You have an important appointment in the afternoon so you have to leave work earlier. (employee, boss) 17) There is an opportunity for a training/course that might be helpful for your further work. (employee, boss) 18) You are on holiday and you want to know more about the social events/nightlife around the city. (traveller, tourist office employee) 19) You have been working a lot lately and you want to ask for a payrise/promotion. (employee, boss) 20) You are conversing with a chatty colleague and you have to interrupt them. (employee, colleague) 21) You are in a restaurant when you notoce that your dish smells weird. (guest, manager) 22) You are in a restaurant and the waiter/waitress has a bad manner. (guest, manager) 23) You have booked a room but the hotel receptionist doesn't have it. (guest, receptionist) 24) You are at a meeting and you've forgotten to take your pens and notebook with you. (employee, colleague) 25) One of your colleagues said something insensitive. (employee, colleague) 26) You are having your lunch break when your boss asks you to do some minor work. (employee, boss) 27) You are sitting in a nice café but the person next to you is smoking a lot. (guest1, guest2) 28) You are in a pub and your beer is lukewarm. (guest, bartender) 29) It is a workday and you woke up with a sore throat, a runny nose and a bad cough. (employee, boss) 30) You are in a foreign city and want to find the museum but you can't make your map out. (traveller, foreigner) 31) You want to order three large pizzas. (customer, restaurant employee)

Situations (pairwork)

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