You want to rent a car for three days. Talk to the rental agent., You flew from your country to Canada for the English course. When you get to the airport in Montreal, your luggage isn’t there. Talk to the luggage claim agent., You have to fly home from Montreal. You get stuck in traffic on the highway and when you get to the airport, your flight has left!! You missed your flight. Talk to the airline receptionist., You are staying in a big hotel, You cannot sleep because there was a very big and noisy party in the next room, and some of the guests are in the hallway. They are very noisy, and they are drinking. It’s 2 am. Speak to those people., You bought an expensive jacket at a store. It fits perfectly. Then, you washed it and used hot water and now it is too small, because it shrunk. Take it back to the store and talk to the customer service desk person., You are sick. Call your boss and tell them you cannot come in today., You need a haircut. Call the barber/hairdresser to set up an appointment., You are drinking coffee in a meeting. You accidentally spill coffee on the person beside you. Apologize to the person., You are trying to buy a bicycle. You see an advertisement online and you call the person to ask for more information., You arrived on a Flight from Canada, it turns out that you have a connection to Madrid and your flight leaves in 20 minutes. The airline informs you that your luggage because of a mistake, goes on another flight. You ask for clarification and ask for a solution., You are lost in an unfamiliar neighborhood. Ask the person for directions to the Holiday Inn (hotel)., It is a very windy day. A tree from your yard falls on your neighbor's car. Talk to your neighbor and come to an agreement., You are baking a cake but you forgot to buy sugar. Go to your neighbor and ask to borrow some., You ordered a book on Amazon.com. A book arrived, but it was the wrong one. Call Amazon.com and complain. Ask for a refund., You are at work and your car won't start. Ask a colleague to drive you home..

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