Computer-generated : Please be informed that the aforementioned incident is regretted. Kindly allow it to be rectified., It is with regret that we learned of the unfortunate incident. Do be assured that the situation will be rectified soonest possible., We seek your kind understanding in the above matter., Overly apologetic: Oh No! you poor thing. How terrible! I just hate it when that sort of thing happens too! Let me see what I can do to make up for it. Perhaps I could send you a copy of the statement., I agree that you have been badly treated and I understand how you feel. Allow me to make it up to you., Thank you for your kind feedback. We are constantly striving to do our best and our customer's comments are valuable to us., Sincere tone: I am concerned to hear that your monthly statement is late. I am attaching a copy of it with this email and will also post a copy to you today., I apologise for the lateness of your monthly statement. I am enclosing a copy of it with this letter., I am sorry to hear that you received your statement late this month. I am sending you a copy of it with this letter.,

Challenging Emails Appropriate Apologies

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