Good evening. How can I help you? - Good evening. I’m staying here. I’m in room 204 and I have a problem., I’m sorry to hear that. What is the problem? - The room is very cold and the heating is not working., I see. When did the problem start? - About one hour ago., OK. I will send someone to check the heating. - Thank you. How long will it take?, About 10 minutes. Would you like to wait in the lobby? - Yes, that’s fine. Also, can I have an extra blanket, please?, Of course. I will bring one to your room. - Thank you very much. One more question — what time is breakfast?, Breakfast is from 7 to 10 a.m. in the restaurant on the ground floor. - Great. And where is the lift?, The lift is around the corner on your left. - Perfect. Thank you for your help., You’re welcome. If you need anything else, please let us know. Have a nice evening. - Thank you. Goodbye.,

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