Quality Control - a system where quality is checked at the end of the production process.Q, Quality Assurance - When products are checked at each stage in production, Total Quality Management - a structured, disciplined system of ensuring a perfect product is made every time. All staff are involved work on the principle that the next stage of production is the end user.​, Kaizen - The Japanese have perfected the concept of total involvement in the life of the organisation.​, Quality Circles - a group of workers and managers taking responsibility for quality and discussing ways to improve quality.​, Benchmarking - when a business compares itself to the best in the their industry.​, mystery shopper - a person who poses as a real customer whilst assessing customer service levels and products offered by a company. ​,

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