1) What does “deadline” mean? a) The person who sends a report b) Final date to finish a task c) A phone message 2) What is a “complaint”? a) A thank-you message b) A problem reported by a customer c) A list of products 3) Correct phone greeting: a) Hello, what do you want? b) Good morning, how can I help you? c) Yes? Talk 4) Which sentence is more professional? a) I don’t understand this. b) Can you explain this part, please? c) Explain this now. 5) Client: “I need to check the status of my order.” What does the client want? a) To make a payment b) To check an order 6) Could you please send me the updated sales report? What is the person asking for? a) . A meeting schedule b) The updated sales report 7) Today we will discuss the new project proposal. What is the meeting about? a) A training session b) A project proposal c) A customer complaint 8) What does “follow-up” mean? a) To ignore a task b) To continue or check progress c) To cancel a process 9) What is “customer support”? a) Help provided to clients b) A sales meeting c) An office schedule 10) What is a “confirmation email”? a) Email used to cancel an order b) Email verifying information c) Email for promotions 11) formal expression. Choose the best workplace expression: a) I need this now. b) Do it fast c) Could you complete this by 2 PM, please? 12) Which is the best way to answer the phone in a company? a) Hi, talk! b) Good afternoon, this is Ana from Customer Service. c) Yes, what? 13) A client says: “I am not satisfied with the delay. What should you do? a) Apologize and check the issue b) Ignore the message c) Say “That’s not my problem

Business English for Corporate Employees

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