1) What does “the check” mean in a restaurant? a) The receipt b) The bill c) A list of appetizers 2) What does a customer mean when they ask, “Is the tip included?” a) Gratuity added? b) Free dessert c) Wallet disappeared d) Do I have to pay? 3) What should a server do when the total seems too high? a) Trust the math b) Check for mistakes c) Charge more d) Trust the science 4) What is a “service charge”? a) Fee for groups b) Tax for smiling c) Cost for napkins d) Cost of running a restaurant 5) When a customer says, “Can you split the check?” what do they want? a) Tear the check b) Separate bills c) A magic trick d) Pay half 6) What does “give change” mean? a) Return difference b) Change hairstyle c) Become new person d) Give a sermon 7) If a customer’s card doesn’t work, what should staff say? a) Wash dishes! b) Card is tired c) You can try again or use cash 8) When a customer is overcharged, what should staff do? a) Correct and adjust b) Spend it at the club c) Hide in kitchen 9) What is a receipt? a) Love letter b) Record of payment c) Ticket to Disneyworld 10) What is the normal tip range in the U.S.? a) One high-five b) 80-100% c) 15–20% 11) If a customer says, “We’ve been waiting 20 minutes,” what is the best response? a) Camping gear? b) Apologize and check c) Time isn't real 12) What does “process a payment” mean? a) Complete transaction b) Dance in front c) Send Crypto 13) Why might a customer ask for the manager? a) Serious concern b) Manager’s autograph c) Arm-wrestling 14) What does “incorrect charge” mean? a) Mistake on bill b) Charged emotionally c) Charged in pizza 15) What should staff do if the wrong item is on the bill? a) Add more wrong items b) Surprise gift c) Apologize and remove 16) What's the best way to receive a tip from a customer for service? a) Tell them to give you money b) Be kind, courteous, and respectful towards them c) Tell them there's a 20% mandatory tip for service

Module 7 Quiz – Finances, Tips & Gratuities

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