The shop uses small hover-pads to make Christmas gift boxes float for decoration. Today, two boxes drift too low and block a walkway, causing customers to bump into them. - Move the boxes out of the walkway, reset the hover-pads, and make sure decorations are placed safely before reopening the area., The retro hot-chocolate maker in the staff room starts giving off steam and a burning smell. Staff are unsure whether to keep using it. - Turn the machine off, unplug it if safe, put up a “Do Not Use” note, and report it so maintenance can check it., A staff member accidentally puts “Half Price Christmas Robots!” labels on full-price items. Customers start bringing them to the till expecting the discount. - Take down the wrong labels, apologise to customers, explain the mistake clearly, and follow store policy about mislabelled prices., The store’s telephone line is ringing constantly with customers asking about Christmas stock, but only one staff member is answering calls. - Share the calls between staff, prepare clear stock updates to read out, and ask a supervisor if a second phone line or message system can be used., The mechanical reindeer used for window displays is left charging in the middle of the stockroom floor. People keep tripping over its power cable. - Move the reindeer to a safe charging area, tidy the cable or use a cable cover, and remind staff to store equipment safely., A customer insists they bought a “Neon Nutcracker Toy” last week but lost the receipt. They want a full refund before Christmas Eve. - Explain the refund policy, ask for proof of purchase (bank statement, packaging), offer an exchange if allowed, and involve a supervisor if needed., One staff member is wrapping glowing radioactive-style ornaments without the required protective gloves. They say it “takes too long” to put them on. - Remind them calmly of the PPE rules, explain the safety risk, and ask them to put on the gloves before continuing., The conveyor belt that moves Christmas stock into the display room suddenly stops, leaving items stuck inside. - Turn off the belt fully, remove items carefully, tell maintenance about the breakdown, and use another route for stock until it’s fixed., Too many customers are gathering around the new “Rocket Santa Sleigh” display. It’s becoming difficult to move, and small children are getting too close to moving parts. - Politely control the crowd, create a small queue system, explain where it is safe to stand, and switch off moving parts if needed., A box of expensive chrome baubles is missing from the stockroom shelf. It is not written down on the stock sheet. - Check if the box was moved, update the stock sheet, ask other staff if they handled it, and report the missing stock to a supervisor.,

Christmas problem match - orange

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