STAFF / SERVICE ____ staff listen and patiently handle guests’ requests. ____ staff make guests feel welcome and go the extra mile to help. ____ staff give advice and offer solutions. On the other hand, ____ staff have bad manners and aren’t polite. ____ ones don’t listen to people or respond to their requests. If a hotel doesn’t have enough staff for guest needs, it’s considered ____. CLEANLINESS Guests naturally expect rooms to be ____. When a room is at its ultimate level of cleanliness, we describe it as ____, a term so extreme that it cannot be used with modifiers like very or quite. In contrast, an ____ room is messy and not very organised. A room covered in dirt particles is termed ____, whereas ____ simply suggests it hasn’t been cleaned recently. If surfaces like carpets or sheets have unremovable marks, we say they are ____. SPACE Guests enjoy a ____ room, allowing them to move freely and relax. Otherwise, a ____ room is small and offers little room to move, making it less comfortable for visitors. DECOR A ____ décor suggests the hotel keeps up with contemporary design trends, creating a fresh atmosphere. Using the word ____ indicates high appreciation for the décor style. On the other hand, ____ is a word we use to describe a place or furnishings that are not of recent style and probably need changing. FURNITURE Comfort is paramount, so ____ furniture ensures guests can relax without any discomfort. In contrast, uncomfortable or ____ (old and in poor condition) furniture might negatively affect the guest’s satisfaction. BEDDING If the mattress is ____, it’s solid and not too ____. We use the word ____ to describe sheets when they’re very ____, straight, and appear to have been ironed, which ensures a restful sleep. However, bedding termed overused or ____ shows evidence of having been used a lot and is, therefore, not in good condition, which can affect the quality of a guest’s rest. NOISE A quiet or ____ environment is calm and free of noise, perfect for relaxation. However, a ____ place is full of loud or unpleasant noise and affects the guest’s overall experience very negatively. LOCATION We also have several adjectives that can be used to describe the location of a hotel. ____ means a place has everything guests need (restaurants, transport links, entertainment, etc.) nearby. If its location is ____, it is in the middle of a town or city. However, if a hotel’s location is ____, it might require extra effort or travel. PRICE There are also certain words that we can use to describe the price of a hotel, hostel, restaurant, etc. ____ is the opposite of expensive, whereas reasonable and ____ mean the price is fair and easy to afford. On the other hand, if something (a hotel, restaurant, etc.) is ____, it means that it’s ____ and has poor value for money. GENERAL In general terms, if a place or a stay is described as ____, great, or ____, it indicates high satisfaction and a memorable experience. However, a ____ stay was not as good as we thought it would be and has, therefore, left us with a negative impression. FOOD Tasty and delicious are adjectives used exclusively for food. ____ means that something tastes good, and ____ is the extreme form of tasty, so if a meal was delicious, the food was very, very good. In contrast, if food is tasteless or ____, it has little taste or flavour.

Adjectives for Services

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