When two people talk calmly, they can often ____ and solve the problem. In a team, sometimes you must ____ the client’s needs over other tasks. If you want to be persuasive, you must prepare facts to ____. I try to ____ rude comments in meetings. The sad movie ____ everyone in the room to tears. After listening, I could understand a ____ why she reacted like that. After three hours of argument the atmosphere became ____. He felt irritated because the neighbour kept ____ noise. ____ but there’s a certain chance it will rain. Look! That tiny ____ is on the window. ____, I would call and apologise.

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