1) Welcoming passangers and organizing their seating. Ask for their boarding pass. 2) A woman asked for a window seat but the flight is full. 3) A man put his bag in an emergency exit. 4) Ask passengers about their seatbelt. They must be fastened securely. 5) Ask a passenger to switch his computer off during the take-off. 6) Offer help with the passanger's bag. 7) A man asked for a window seat and there are some emty seats. 8) Talk with your co-worker and asked her/him about the passanger list. 9) You need to get past with the trolley and there are some passengers in the aisle. 10) A mom ask you if you could heat her baby's bottle but you are busy right now. 11) A girl can't get her bag from the overhead locker. 12) Offer a drink such us coffee, tea, water, soda, etc. 13) ask the passenger how he/she would pay, cash or credit card. 14) ask the passenger if he/she needs a receipt. 15) Offer food like beef, chicken, vegetarian option, etc. 16) I'm thirsty. Can I have a glass of water? 17) Excuse me, I'm very cold. 18) Sorry, I'm not feeling well. I have a bad headache. 19) Excuse me, could I have another glass of white wine, please? (the passenger already drank 2 glasses of wine.) 20) Excuse me, I can't recline my seat. Can you show me how it works? 21) Excuse me, could you show me how the overhead light works? 22) A woman is very nervous and is crying because there is turbulence.

Cabin Crew situations

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