1 - Identify the problem, 2 - Establish a theory of probable cause, 3 - Test the theory to determine the cause, 4 - Establish a plan of action to resolve the problem and identify potential effects, 5 - Implement the solution or escalate as necessary, 6 - Verify full system functionality and implement preventative measures if applicable, 7 - Document findings, actions, outcomes and lessons learned throughout the process,

5.1 Trouble shooting methodology

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