When you don't know the answer: "That's a good question. Let me check and get back to you.", "I need to confirm that with legal/the builder.", "I'll find out and send you an email today.", Giving timelines:: "It usually takes 2-3 weeks.", "We expect it to be ready by [month].", "I'll have an answer for you by [day].", Explaining problems/delays:: "There's a small delay because of [reason].", "We're working on it right now.", "I'll keep you updated.", Reassuring:: "Don't worry, this is normal.", "We'll solve this together.", "Everything is under control.",

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