Quality Assurance (QA) - A management tool focused on preventing defects, Quality Control (QC) - A reactive tool used to detect defects, ISO 9001 - An international standard for quality management systems, Total Quality Management - A continual improvement approach using Plan–Do–Check–Act, “Right First Time” - A principle that aims to reduce waste by doing things correctly the first time, Inspection and Test Plan - A plan that lists checks and tests throughout a project, Traceability - A method used to track materials and products from source to delivery, Document Control - A system for managing and revising documents, Six Sigma - A process improvement method with five steps (DMAIC), Culture of Quality - A workplace environment where everyone contributes to quality,

11 - 03 Quality - Assurance

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