Communication - Speaks clearly and politely, listens actively, checks understanding, uses positive body language., Teamwork - Cooperates with others, shares ideas, respects different roles, supports team decisions., Empathy - Understands others’ feelings or perspectives, offers help or encouragement, avoids judging others., Active Listening - Maintains eye contact, doesn’t interrupt, nods or gives feedback, summarises key points., Conflict Resolution - Stays calm, listens to both sides, focuses on finding solutions rather than blaming, Adaptability - Adjusts to new situations or people, stays open-minded, responds positively to change., Dependability / Reliability - Turns up on time, completes tasks, keeps promises, can be trusted by teammates., Respect - Uses good manners, values differences, listens to others’ opinions without interrupting., Assertiveness - Expresses needs and opinions clearly but politely, stands up for self without being aggressive., Negotiation - Seeks win-win outcomes, compromises where needed, listens and explains calmly., Leadership - Motivates others, takes initiative, supports the group, leads by example., Positive Attitude - Smiles, encourages others, sees challenges as opportunities to learn., Patience - Gives others time to explain or learn, manages frustration calmly., Non-verbal Communication - Uses appropriate body language, facial expressions, posture and tone to support messages., Responsibility - Owns up to mistakes, learns from them, completes work to the best of ability.,

Interpersonal skills and behaviours

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