Maximum inventory level - Highest amount of inventory a business can hold, Minimum inventory level - Lowest amount of inventory a business can hold, Re-order level - The level at which more inventory must be ordered, Re-order quantity - The number of goods which need to be ordered in order to bring inventory up to maximum , Lead time - Time from ordering the product until the product is delivered, Just-in-time - Only ordering goods if there is an order from a customer , Centralised warehousing - One large central warehouse, Decentralised warehousing - Inventory held in lots of different areas , Labour-intensive - Product is produced using human effort , Capital-intensive - Product is produced mainly using machinery , Automation - Machinery has taken over the need for employees , Quality standards - Awards given to a product/service which has met a certain level of quality , Quality management  - All staff committed to providing a high quality product/service , Quality control  - Checking the product at the end of production, Quality assurance - Checking the product at various stages of production, Quality circles - Employees meet regularly to discuss what needs to be improved in the production process, Benchmarking - Copying the market leader's techniques , Mystery shopper - Someone is paid to go into the business and make a purchase , Ethical - Doing the right thing , Access - Keeping a record of supplier contact details , Excel - Keeping a record of inventory levels , E-mail - Sending customers information about their order , Text - Small message letting customers know their order is on its way , EPOS - Automatically re-order inventory , CAD - Designing the product on the computer , CAM - Manufacturing the product using robots ,

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