Example of Good Customer Service: Greeting Customers with a smile., Listening to complaints., Treat customer respectfully, Provide a quality product/service, Customers find it easy to contact the business, Tailored special offers or customers, Providing a good after sales service, Examples of Bad Customer Service: Being rude., Ignoring complaints, Provide a poor quality product/service, Treat customers badly, Customers find it difficult to speak to the business., Providing a poor after sales service, Impact of Good Customer Service: Increase in sales, Increase in profits, Develop a good reputation, Increase in customer satisfaction, Attract new customers, Good staff morale, Gain loyal customers, Impact of Poor Customer Service: Decrease in sales, Decrease in profits, Gain a poor reputation, Decrease in customer satisfaction, Lose loyal customers, Employees become unhappy and leave,
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Customer Service
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by
Mrhattie
NAT 5
Business
Customer service
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